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DAS Information Fact Sheet and Reviews

Forums > Vacation Planning > DAS Information Fact Sheet and Reviews
 
3092
Jen - DIO
The new Disability Access Service (DAS) Card replaced the Guest Assistance Card on Oct. 9.

Guests at Walt Disney World Resort and Disneyland Resort can request a Disability Access Service Card at Guest Relations. Guests can discuss their individual situation, and Disney Parks will continue to provide assistance that is responsive to their unique circumstances.

What is a Disability Access Service Card and how does it work? The DAS Card is designed to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). Guests will participate in a registration process, which also includes having their photo taken. A Disability Access Service Card will be issued at Guest Relations main entrance locations and will offer guests a return time for attractions based on the current wait time. As soon as the Guest finishes one attraction, they can receive a return time for another. This service can be used in addition to Disney’s FASTPASS Service and Disney FastPass+ service.

What will Disney Parks do if a Guest is concerned the DAS Card doesn’t meet their needs? Disney Parks have long recognized and accommodated guests with varying needs and will continue to work individually with guests with disabilities to provide assistance that is responsive to their unique circumstances. Guests should visit Guest Relations to discuss their individual needs.

Why is Disney Parks doing this? Disney Parks is modifying the current Guest Assistance Card program so it can continue to serve the guests who truly need it. The new program is designed to provide the special experience guests have come to expect from Disney. Disney Parks also hopes it will help control abuse that was, unfortunately, widespread and growing at an alarming rate.

Does the DAS Cardholder have to be present to obtain a return time at an attraction? No. Another member of the DAS Cardholder’s travel party may obtain a return time but the DAS Cardholder must board the attraction with his or her party.

Where do DAS Cardholders go to receive return times? At Disneyland Resort, guests will go to Guest Relations kiosks located throughout the parks to receive a return time. At Walt Disney World Resort, guests will go to the attraction to receive a return time.

Does a DAS Cardholder have to ride the attraction at the exact return time listed? No. Return times are valid until redeemed by the DAS Cardholder. How long is a DAS Card valid? A DAS card is valid for up to 14 days depending on a guest’s ticket entitlement.

Is a DAS Card issued at one Disney theme park valid at other Disney theme parks? Yes, the card will be valid throughout the resort at which it was issued.

Why doesn’t Disney Parks ask for proof of disability, such as a doctor’s note? Disney Parks takes Guests at their word and there are legal restrictions around asking for proof.

Is this the only service available to Guests with disabilities? Disney Parks offer a variety of services to guests with disabilities, such as Disney’s Handheld Device that offers assistive listening, captioning and audio description. Additionally, Disney Parks has developed a “Guide for Guests with Cognitive Disabilities.” This serves as a tool on how best to experience its theme parks and is expected to be available online by mid-October. Disney Parks will continue to provide excellent guest service and accessible experiences. Guests should visit Guest Relations at any park should they feel they need assistance due to a disability.

Does a Guest whose disability is based on the necessity to use a wheelchair or scooter need a DAS Card? No, a Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a DAS Card. Depending on the attraction, the Guest will either wait in the standard queue or receive a return time at the attraction based on the current wait time. For some attractions at Disneyland Resort, these guests will go directly to an alternate entrance. Guests with additional needs should discuss them with Guest Relations.

Will Disney Parks continue to provide a service to wish-granting organizations? The change will not affect those who are visiting on trips organized by wish granting organizations. There is a separate program for children with life-threatening illnesses.

Questions, comments and feedback should be directed to Disney Guest Relations inside the parks or using one of the options below. No further discussion or questions will be allowed here on DIO.

Calling:

(714) 781-7290

Writing:

Disneyland Resort
P.O. Box 3232
Anaheim, CA 92802-3232.

You can also email using the following link:

https://disneyland.disney.go.com/help/email/
3092
Jen - DIO
DIO USER REVIEWS OF DAS:

Contributed by Whoever

DAS vs Wheelchair Needs:

We just spent 4 days at DLR. Now, we had a mix of disabilities, including 3 in wheelchairs and 3 with autism, ADHD, anxiety, and/or sensory processing disorder. So, we got to experience a mix of how Disney is handling the DAS and wheelchair issues. Overall, I was VERY pleased wit both systems. The CM's seemed helpful and well trained, especially given how new this all is.

The DAS is now only for people who have trouble waiting in lines for reasons that cannot be solved by using a wheelchair or scooter. Disneyland has a number of rides where the lines are not wheelchair accessible, so there is a separate system for individuals in wheelchairs there. There is no similar system in CA, since the lines there are all accessible.

The DAS card is used to allow individuals that cannot handle lines to spend their time waiting outside of the lines. There are 4 guest services kiosks in each park that you can take a DAS card to and get a return time. They look up the current standby wait time, then subtract 10 minutes and write down that as the time you may ride. It is similar to a fastpass, but it doesn't have a specific window of time where it must be used. You can use it any time after your allowed time. So, get a time for the rides with long waits just before a meal, show, or something else that will use up your time. Don't worry about rushing to get there during a specific time slot. I was worried about a lot of running around to kiosks, but they were well placed and we didn't have to go too far out of our way to get to them. I was also worried about the lines, but I don't think we ever had more than 2 people ahead of us in line for a kiosk, and most of the time, there was no line at all. Oh, you can also send any member of your group to get a time, but the person on the card MUST ride.

For wheelchair users, the system is similar in some ways. Instead of being able to go to kiosks for return times, the person in the wheelchair must go to the ride entrance and request a return time. The CM will give you a little white card with your return time and how many people there are in your group. Again, you can come back any time after your return time. You show your white card at the entrance and they will direct you from there. This works on many of the big rides in DL, such as Pirates, Haunted Mansion, Space Mountain, Splash Mountain, Raiders, Peter Pan and a few others. City Hall can let you know which rides do this, but you do NOT have to get anything from City Hall to use this system.

You can only have one time on your DAS card at a time, but you can also use fastpasses. You can have more than one white card at a time. If you qualify for both the DAS and wheelchair program like we did, you can use both systems. We used both and the fastpass and we managed to ride a LOT of rides in 3 1/2 days. I hope this helps clear up the two programs.

Contributed by Tkosko

DAS Change in Multiple Cards:

Just wanted to post an update to the "DAS vs wheelchair needs" thread. Disney has slightly change the policy after it's initial rollout. Disney will only let one DAS card or wheelchair card be allowed per group. They will not let people use a DAS card and a wheelchair card for the same group. The way this will be changed is there will be a live QR code on the ticket. This code will be linked to a server that will register the person in the group as being registered for a ride wait. It will not let other people in the group to also receive another wait ticket. I don't know exact specifics on how it will work or if it is fully implemented yet but it is definitely in the works. For exact info it would be best to contact Disney directly.

..................


12-2-15

Thank you for another great DAS update from member Whoever:

I thought I would post some info about how the DAS system is currently working as well as how things are handled for those in wheelchairs/ECVs.
This info is current as of 12/1/15.
I have 2 family members who qualify for the DAS, 1 of those also uses an ECV, and another family member in a wheelchair, so I have gotten a fair bit of experience with the two systems.

First: who qualifies for a DAS pass? You must have a medical condition that makes waiting in the regular lines difficult (autism, severe anxiety, etc) if the condition can be helped by a wheelchair or ECV, you will be told to use one of those instead, and will not qualify for a DAS.

You can get a DAS in City Hall or Chamber of Commerce. You will need ALL members of your group and ALL of their park tickets when you register.

The DAS is now like an electronic fastpass. You go to City Hall or one of about 5 kiosks in each park and ask for a time for the ride you want. You MUST give them the park tickets for every person who will be riding (just like a fastpass). They will give you a time 10 minutes shorter than the current standby time. So, if a ride has a 60 minute wait, you can go any time after 50 minutes. One of the differences between this and a fastpass is there is no end time for the return window, so you don't have to worry about missing your time. You can only have ONE return time at a time. Once you use it, you can immediately get another. However, you CAN (and are encouraged to) get regular fastpasses in addition to your DAS times. If you decide not to ride something after getting a time, the same kiosks can delete that time and give you a new one.
The person who qualifies for the DAS MUST be riding the ride. You cannot get a time and let other people in the group ride without you.

Wheelchairs:
DCA is wheelchair accessible. Being in a wheelchair doesn't change things in DCA. All ride queues are accessible, so you wait in line like anyone else (unless you also qualify for a DAS).
DL is older and most ride queues are not accessible. In DL, you go to the CM at the entrance to the line. Give the CM ALL of the tickets for those who want to ride (including the person in the wheelchair). The CM will give you a return time about 10 minutes less than the current standby time. You can return any time after that. You will need everyone's park ticket to get the time and also to ride.

There are two big differences between the programs
1) Which rides are covered. DAS covers all rides. Wheelchair return times are only for the rides with non-accessible queues.
2) DAS return times can only be given by the kiosks. Wheelchair return times are given by the CM at the entrance to the ride and possibly at the kiosks.

You can use either system with the fastpass system.
You cannot use both the DAS and wheelchair system at the same time to hold two return times. They are electronically keyed to your tickets, just like fastpasses.

I hope this helps those planning a trip with anyone who needs these programs.

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