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forced to leave dio

Forums > DIO Guest Relations > forced to leave dio
 
186
disney.mom
i got a new phone its not letting me log in our create a new account..it keeps saying error..i had fun though take care
1384
Senior Mickey
yeah, my new phone won't let me log in, either. Can't figure out why.
1771
Minnie
Senior Mickey and disney.mom..I have bumped a thread in this forum called 'New Phone-Lost Points' that recommends sending a message to Admin! Hope this helps! °o°
186
disney.mom
idc about the lost points..it wont even let me create a new account its giving me an error message
22862
Diane - DIO Moderator
@disney.mom When trying to set up a new account, are you using the same email address that you used for your previous account? If so, uninstall and reinstall the DIO app on the new device. Then try to create a new account using a different email address.
1384
Senior Mickey
Diane, I'm trying to log into my existing account on my new phone, and it won't let me. Do you have any suggestions for me?
22862
Diane - DIO Moderator
@Senior Mickey I posted my suggestion in the topic “Having issues with the DIO app?”
186
disney.mom
nope diane ive tried 2 different emails its not working ill post a pic of what its saying

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