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forced to leave dio

Forums > DIO Guest Relations > forced to leave dio
 
186
disney.mom
i got a new phone its not letting me log in our create a new account..it keeps saying error..i had fun though take care
1560
Senior Mickey
yeah, my new phone won't let me log in, either. Can't figure out why.
1915
Minnie
Senior Mickey and disney.mom..I have bumped a thread in this forum called 'New Phone-Lost Points' that recommends sending a message to Admin! Hope this helps! °o°
186
disney.mom
idc about the lost points..it wont even let me create a new account its giving me an error message
22848
Diane - DIO Moderator
@disney.mom When trying to set up a new account, are you using the same email address that you used for your previous account? If so, uninstall and reinstall the DIO app on the new device. Then try to create a new account using a different email address.
1560
Senior Mickey
Diane, I'm trying to log into my existing account on my new phone, and it won't let me. Do you have any suggestions for me?
22848
Diane - DIO Moderator
@Senior Mickey I posted my suggestion in the topic “Having issues with the DIO app?”
186
disney.mom
nope diane ive tried 2 different emails its not working ill post a pic of what its saying
8690
Mickey Bound
Went from iOS to android can’t log into account and can’t create one with different email address. Also have iPad mini 3 can no longer see account info. Can post but get error message every time I go their and can no longer see people’s pictures.

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