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new phone...lost points

Forums > DIO Guest Relations > new phone...lost points
 
20
heffurtink
I got a new Samsung phone and when I downloaded the DIO app to the new phone it started me over losing my points. How do I get those back?
3522
M&M=Love
Your login info for the app should have stayed the same.
638
Mike Morris
I lost mine too with over 1000 points
20
heffurtink
yep I lost almost 500 points
2
Disney Dave
I also lost mine and the app does not recognize my password so I can not recreate my account.
458
heffurtink
It doesn't recognize my password either.
22852
Diane - DIO Moderator
I replied to a similar question in the “linking account” thread. If you originally registered your DIO account on an Android device your account can only be accessed on that original device. If you originally registered your DIO account on an Apple device you should be able to login to that account on a new device whether that new device is an Android or Apple device. Should be able to... If you are having any issues logging in to your original account on a new device I recommend you send a message to Admin using the “About & Feedback” button on the DIO app. They might be able to merge your new account with your original account. I hope this helps! :-)
1811
Minnie
Bump

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