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Disney merchandise return policy

Forums > Carthay Lounge > Disney merchandise return policy
 
1706
DisneyNana
Does it surprise anyone what a crumby return policy Disney has? I am the first to comment how great their CS is but the return policy of 30 days is awful in my opinion.
638
Mike Morris
30 days is on par with most businesses. Some have 7 and 14 days
1466
Jenni
Seems reasonable to me. I bought some PJs that faded after the first wash and I said I didn’t want to return them, just voiced a disappointment. They wanted to send me a new pair, no charge, but didn’t have any in stock so issued me a gift card for my next purchase!
1706
DisneyNana
Jenni, that sounds great and that’s part of the great CS I’m referring to. What happened with us was from something we bought at the World of Disney store in DD. My granddaughter accidentally grabbed the wrong size shoes on our last day. We tried to return on our next visit (2 months later) and since it was past the 30 days we were out of luck. I had hoped to return to our local Disney store but they are not connected.
7342
Evil Queen
I would have called the store to find out the best way to handle it. unfortunately I'm not surprised the wouldn't return it two months later but im sorry
1706
DisneyNana
Thanks Evil Queen, and you are correct I should have called the store immediately. My mistake for sure but I still wish they were better at accommodating customers.
1466
Jenni
Yeah makes sense they wouldn’t return. But, in that situation, if I were managing, I would allow it.

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