• facebook
  • twitter
  • contact us

City Hall

Login to Create an Itinerary
Visit with a Guest Relations cast member to have all your Disneyland Resort questions answered.
If you encounter any issues during you visit to Disneyland, City Hall is the place to go. Guest Relations cast members are on hand to answer questions you may have about your visit or other park specific information you may need. The neighboring Guided Tour Gardens is where you will meet one of these Guest Relations cast if you have signed up to go on one of the many tours of the park.
Submit Rating & Comment
on 4/13/2011
My family and I lost one of our 3-day tickets while inside the park. The lady at the desk was very polite and looked up our information to find the number of the missing ticket. She canceled the ticket and even printed us out a replacement one!
Geffinis on 8/28/2012
This is where you get the Disneyland pins! Good to get one if it's your birthday or first visit.
Disney Jenn - DIO on 11/27/2015
City hall is great! All your needs can be met here. I like that they have the podium set up on the steps so you can get buttons and other quick questions taken care of without the long wait.
disney bear on 6/29/2014
City hall is a great place for all of your questions they provide different maps and if you lose your children under the age of 13 they will be escorted to city hall. The CM'S will provide b day,celebration,and first time badges! Have a magical day and enjoy your time at disneyland??????????
Nadine on 10/5/2012
I had received a pair of Glow With The Show ears during one of the AP events. I had only used my ears once and stored them away. I attended another AP event for Fantasmic and needed my ears. My ears no longer worked. I asked the nice people in city hall if they could help me and they were super helpful. They gave me a voucher for the value of the ears and I was able to get a new set of ears. Thank you Disney. E
Keyblade Heroine on 7/11/2012
Love this place!!! ^^ The Cast Members stationed in City Hall are so very kind and considerate! My family and I are Muslim and we needed a safe and clean place to perform our Five Daily Prayers during our stay in Disneyland. We were concerned that the Cast Members may not understand, but we decided to go ask if there was a room available for us to use anyway. We were surprised to find that the Cast Members were very understanding and, without question, let us use a room for our Prayers. The room was very clean and nice and they explained that it's a room that Disneyland Visitors may use! Thanks to all the wonderful Cast Members at the City Hall for their understanding and kindness! ^^
e33333w333×3 on 8/19/2016
y thanks I I illikkiwe 90000 on 8/1/2015

Follow us on: